CUSTOMER SERVICE AND SUPPORT

Committed to Customer Success

World-class repair at the centre of our service

  • Premium Services
    • Panasonic’s own centralised repair operations
    • Native speakers (English, German, French, Italian, Spanish, Polish, Swedish)
    • Five-day repair turnaround
    • Display Advanced Swap Warranty
    • Europe-wide field support team
    • Newly upgraded Service website to manage repairs online with real-time status tracking

 

 

  • Premium Plus Services
    • Remote monitoring and maintenance through Panasonic CARES
    • Premium Plus Service packages
    • Projectors maintenance training with 2 levels:
      • Basic maintenance and support of fixed installation
      • Advanced level for rental and staging companies, offering training in optical maintenance and diagnostic analysis
    • On-site support
    • Optional 2 years extended warranty (total 5 years) for projectors, displays and professional cameras
    • Projector light engine refurbishment